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Direct or Third Party?

This question is to determine if your shipping account is directly with UPS and/or FedEx or a third party such as Pirateship, Shopify, Shippo etc…

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ben@franklinparcel.com

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FedEx Billing Online Credentials

This is the username and password you use to log into the FedEx Billing Online to view and pay your shipping invoices. If you have any questions, concerns or just need general assistance with this, don’t hesitate to give us a quick call at (888)271-6785!

UPS Billing Center Credentials

This is the username and password you use to log into the UPS Billing Center to view and pay your shipping invoices. If you have any questions, concerns or just need general assistance with this, don’t hesitate to give us a quick call at (888)271-6785!

Information Privacy Policy

Franklin Parcel (“we,” “us,” or “our”) is committed to protecting the privacy of our users (“you” or “your”). This Privacy Policy explains how we collect, use, and disclose information about you when you use our website and services (“Services”).

Information We Collect

We collect the following types of information:

Personal Information: This includes information that can be used to identify you, such as your name, email address, phone number, company name, and address.

Usage Data: This includes information about how you use our Services, such as the pages you visit, the features you use, and the time you spend on our website.

Device Information: This includes information about the device you use to access our Services, such as your IP address, browser type, operating system, and device identifier.

How We Collect Information

We collect information about you in the following ways:

When you provide it to us: You may provide us with personal information when you create an account, contact us, or use certain features of our Services.

Automatically: We collect usage data and device information automatically when you use our Services.

Cookies and other tracking technologies: We may use cookies and other tracking technologies to collect information about you. Cookies are small data files that are stored on your device.

How We Use Your Information

We use your information for the following purposes:

To provide and improve our Services.

To personalize your experience.

To communicate with you.

To market our Services to you.

To comply with legal and regulatory obligations.

Sharing Your Information

We may share your information with the following third parties:

Service providers who help us operate and maintain our Services.

Third-party marketing partners.

Law enforcement or other government agencies, as required by law.

Your Choices

You have choices about how we use your information. You can:

Access and update your personal information.

Opt out of receiving marketing communications from us.

Request that we delete your personal information.

Data Security

We take reasonable steps to protect your information from unauthorized access, disclosure, alteration, or destruction.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

By email: ben@franklinparcel.com

By phone: (888)-271-6785

Information Security and Privacy Statement

At Franklin Parcel, your CSV invoice data is essential to our operations. Here’s how we use it to streamline your shipping and payments:

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Invoice Access & Processing – To import your UPS/FedEx CSV invoice files, we require your credentials. This allows us to manage carrier bill payments, keeping our platform free for you.
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Claim Recovery – We dispute carrier errors and recover funds on your behalf, ensuring you never overpay.
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Weekly Payments – We collect and process carrier payments on a weekly basis, ensuring timely transactions within their terms.
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Privacy & Security – Prefer creating separate login credentials with minimal access? We can set this up for you or guide you through the process.
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Data Confidentiality – Your security matters. We offer a confidentiality and protection agreement for you to review at the bottom of this page.
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Support When You Need It – Have questions? Need assistance? Call us at (888) 271-6785 or email ben@franklinparcel.com — we’re happy to help!

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