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Step-by-Step Instructions on How to File a Claim with UPS and FedEx
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UPS Claim Filing Shortcuts
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- UPS Online Guaranteed Service Refund
- UPS Phone Guaranteed Service Refund
- UPS Void, Adjustment, Incorrect Account Billed
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FedEx Claim Filing Shortcuts
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UPS – Requesting a GSR (Guaranteed Service Refund) For a Package That Was Delivered Late
[/vc_column_text][vc_separator type=”small” position=”center” color=”#e37b3e”][/vc_column_inner][/vc_row_inner][vc_column_text]For certain services and select destinations, UPS offers a free money-back guarantee. This means that if your package is a minute late from the delivery window, you are entitled to receive 100% or a portion of the shipment cost back. There are many reasons a package may be late – such as weather, that would not be eligible for a refund. If you do believe you should be entitled to a refund, please follow the steps below to file your claim.[/vc_column_text][/vc_column][/vc_row][vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”full_width” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern”][vc_column][vc_separator type=”transparent”][vc_column_text]
Online:
1. Log onto your Billing Center account and find the link below, “Request a Refund”.
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2. Enter in the tracking number of the package and click submit:
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Over the Phone:
Call 1‐800‐Pick‐Ups (1‐800‐742‐5877) and say “Refund”. Follow the prompt and enter or say the tracking number.
Note: Refund will take one to two billing cycles to process. If you process in the beginning of the week, the credit will process the following week.
Info: https://www.ups.com/content/us/en/resources/sri/guaranteed‐service‐refund.html[/vc_column_text][vc_separator type=”normal” color=”#e37b3e”][/vc_column][/vc_row][vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”full_width” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern” padding_top=”40″ padding_bottom=”20″ el_class=”special_list” el_id=”UPS_void”][vc_column][vc_row_inner row_type=”row” type=”full_width” text_align=”left” css_animation=””][vc_column_inner offset=”vc_col-lg-offset-1 vc_col-lg-10 vc_col-md-offset-1 vc_col-md-10″][vc_column_text]
UPS – To File a Dispute For a Void, Adjustment, Incorrect Account Billed
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1. Log into your Billing Center account.
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2. Select Invoice and click on your invoice or CPP Number.
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3. Select the invoice number.
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4. Select the Outbound or Inbound description.
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5. Select the pickup record
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6. Select the tracking number
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7. Click on Dispute.
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8. A Pop up window will appear, fill out all of the information and select the dispute reason and continue.
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FedEx – To File A Claim On Packages That Are Damaged, Lost, Or Missing
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Go To: Online Claims
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Fed Ex – To File A Service Failure
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Go To: Request Billing Adjustment
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