17 Jul How to file UPS and FedEx Claims
UPS – Requesting a GSR (Guaranteed Service Refund) For a Package That Was Delivered Late
For certain services and select destinations, UPS offers a free money-back guarantee. This means that if your package is a minute late from the delivery window, you are entitled to receive 100% or a portion of the shipment cost back. There are many reasons a package may be late – such as weather, that would not be eligible for a refund. If you do believe you should be entitled to a refund, please follow the steps below to file your claim.
1. Log onto your Billing Center account and find the link below, “Request a Refund”.
2. Enter in the tracking number of the package and click submit:
Over the Phone:
Call 1‐800‐Pick‐Ups (1‐800‐742‐5877) and say “Refund”. Follow the prompt and enter or say the tracking number.
Note: Refund will take one to two billing cycles to process. If you process in the beginning of the week, the credit will process the following week.