17 Jul How to file UPS and FedEx Claims
![UPS Billing UPS Billing](https://franklinparcel.wpenginepowered.com/wp-content/uploads/2017/07/UPS-Billing-1100x500.jpg)
Step-by-Step Instructions on How to File a Claim with UPS and FedEx
FedEx Claim Filing Shortcuts
UPS – Requesting a GSR (Guaranteed Service Refund) For a Package That Was Delivered Late
For certain services and select destinations, UPS offers a free money-back guarantee. This means that if your package is a minute late from the delivery window, you are entitled to receive 100% or a portion of the shipment cost back. There are many reasons a package may be late – such as weather, that would not be eligible for a refund. If you do believe you should be entitled to a refund, please follow the steps below to file your claim.
Online:
1. Log onto your Billing Center account and find the link below, “Request a Refund”.
![GSR 1](https://franklinparcel.wpenginepowered.com/wp-content/uploads/2017/07/image1.jpeg)
2. Enter in the tracking number of the package and click submit:
![GSR 2](https://franklinparcel.wpenginepowered.com/wp-content/uploads/2017/07/image2.jpeg)
Over the Phone:
Call 1‐800‐Pick‐Ups (1‐800‐742‐5877) and say “Refund”. Follow the prompt and enter or say the tracking number.
Note: Refund will take one to two billing cycles to process. If you process in the beginning of the week, the credit will process the following week.
Info: https://www.ups.com/content/us/en/resources/sri/guaranteed‐service‐refund.html
UPS – To File a Dispute For a Void, Adjustment, Incorrect Account Billed
1. Log into your Billing Center account.
![GSR 3](https://franklinparcel.wpenginepowered.com/wp-content/uploads/2017/07/image3.jpeg)
2. Select Invoice and click on your invoice or CPP Number.
![GSR 4](https://franklinparcel.wpenginepowered.com/wp-content/uploads/2017/07/image4.png)
3. Select the invoice number.
![GSR 5](https://franklinparcel.wpenginepowered.com/wp-content/uploads/2017/07/image5-2.jpeg)
4. Select the Outbound or Inbound description.
![GSR 6](https://franklinparcel.wpenginepowered.com/wp-content/uploads/2017/07/image6.png)
5. Select the pickup record
![GSR 7](https://franklinparcel.wpenginepowered.com/wp-content/uploads/2017/07/image7.jpeg)
6. Select the tracking number
![GSR 8](https://franklinparcel.wpenginepowered.com/wp-content/uploads/2017/07/image8.jpeg)
7. Click on Dispute.
![GSR 9](https://franklinparcel.wpenginepowered.com/wp-content/uploads/2017/07/image9.jpeg)
8. A Pop up window will appear, fill out all of the information and select the dispute reason and continue.
![GSR 10](https://franklinparcel.wpenginepowered.com/wp-content/uploads/2017/07/image10.jpeg)