How to file UPS and FedEx Claims

Step-by-Step Instructions on How to File a Claim with UPS and FedEx

UPS Claim Filing Shortcuts

• UPS Online Guaranteed Service Refund

• UPS Phone Guaranteed Service Refund

• UPS Void, Adjustment, Incorrect Account Billed

FedEx Claim Filing Shortcuts

• FedEx Damaged, Lost, Or Missing

• FedEx Service Failure

UPS – Requesting a GSR (Guaranteed Service Refund) For a Package That Was Delivered Late

For certain services and select destinations, UPS offers a free money-back guarantee. This means that if your package is a minute late from the delivery window, you are entitled to receive 100% or a portion of the shipment cost back. There are many reasons a package may be late – such as weather, that would not be eligible for a refund. If you do believe you should be entitled to a refund, please follow the steps below to file your claim.

Online:

1. Log onto your Billing Center account and find the link below, “Request a Refund”.

2.  Enter in the tracking number of the package and click submit:

Over the Phone:

Call 1‐800‐Pick‐Ups (1‐800‐742‐5877) and say “Refund”. Follow the prompt and enter or say the tracking number.

Note: Refund will take one to two billing cycles to process. If you process in the beginning of the week, the credit will process the following week.

Info: https://www.ups.com/content/us/en/resources/sri/guaranteed‐service‐refund.html

UPS – To File a Dispute For a Void, Adjustment, Incorrect Account Billed

1. Log into your Billing Center account.

2. Select Invoice and click on your invoice or CPP Number.

3. Select the invoice number.

4. Select the Outbound or Inbound description.

5. Select the pickup record

6. Select the tracking number

7. Click on Dispute.

8. A Pop up window will appear, fill out all of the information and select the dispute reason and continue.

FedEx – To File A Claim On Packages That Are Damaged, Lost, Or Missing

Go To: Online Claims

Fed Ex – To File A Service Failure

Go To: Request Billing Adjustment 

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