12 Aug What Is a FedEx Delivery Exception?
A delivery exception means your package can’t be delivered due to an unforeseen issue. Delivery exceptions can include: someone must sign a document but is unavailable, or holiday closures. After entering your tracking number on the tracking screen, click GET STATUS UPDATES to get continuous updates on your package.
If your package status is ‘Delivery exception’:
We are working hard to deliver the package as soon as possible, so please be aware of that. FedEx may try to reach the person most likely to help if more info is needed.
Maintain constant contact with your cargo by sending out status updates. Discover how to configure delivery alerts and tracking alerts.
What Is a FedEx Shipment Exception?
‘Exception’ means an unexpected event is delaying your package.
Some examples include:
- Customs delays
- Holidays
- Strikes
- Bad weather
- No one was there to receive your package at delivery
- Missing documentation
- Security restrictions
You can avoid delays by:
- Taking public holidays, strikes and bad weather into account when planning your shipment
- Ensuring someone is available to receive your package at delivery
- Making sure all your shipping documents are in order and
- Using Electronic Trade Documents to upload your clearance documentation and minimize any delays.
A broken package usually means the item was harmed in transit. This may affect delivery. When this happens, FedEx will typically look into the damage and, based on how bad it is, try to fix it or repackage it before it travels on. The package may be sent back to the sender if it is too damaged to be delivered. It’s critical to communicate with FedEx to learn what to do next. Also, investigate potential claims for reimbursement for the damaged products.
The “PM Exception,” or “PMX,” means the item couldn’t be delivered. It was returned to the shipping station for an overnight hold. The PMX status on the tracking page usually comes from a broken label, an incorrect address, bad weather, or the package receiver not being present. If the recipient was away or unable to sign, the carrier will probably try again tomorrow.
What Is the FedEx Shipment Exception for a Damaged Package?
FedEx carriers follow best practices to keep shipments safe. But mishaps sometimes occur. The carrier holds the item instead of delivering it when a shipment is damaged during transportation. Next, the damaged item is returned to the shipment station. It can be used to create a “Damaged” comment under a PMX notification on the tracking page. Should this notification show up on the tracking details, you will need to get in touch with FedEx and file a claim.
Make careful to pack according to FedEx instructions to reduce the possibility of damage during transit and to increase your chances of receiving a refund. The submission of a claim through Cabrella will be far faster than through traditional channels if you have insurance with them.
It happens occasionally, but it’s also an uncommon occurrence that a shipment may go lost. A carrier will record a “Lost” exception if a package is missing and undeliverable. This will alert the shipper to contact FedEx and request a refund.
Again, to avoid leaving money on the table, be sure you have adequate coverage. National carriers usually have more limits and lower limits than third-party insurers. Make an informed decision by analyzing the costs of insurance through a broker vs a carrier.
Holiday Exceptions
Many services get a bit busier during the holiday peak. Package delivery is at the top of the list. Package shippers must double and triple check package weights, sizes, labels, and pick-up times at this time of year. All parties can benefit from any measures to prevent delivery disruptions. FedEx may have to hold shipments if there’s a problem with the weather, labels, weights, or too many packages leaving a specific location. They will hold them until they are picked up.
Conclusion
Shipping items can be tough. It’s hard to balance reliability and cost. You can ship products cheaply, without sacrificing quality, if you know what to ship. Choose the best carrier and use money-saving techniques. These include online platforms and flat-rate delivery.
If you’re a small business owner trying to cut costs, or someone who often gifts friends and family, know your options. Every package is different, and the shipping method ought to reflect that. Over time, small changes can save a lot. Efficient packages, rewards, and discounts help.
Shipping doesn’t have to be costly. You can find the cheapest way to send your items if you take the right approach. Remember, the cheapest choice isn’t always the lowest quality. It’s the one that meets your needs exactly and is within your budget. No matter what you’re sending or where it’s going, you can become a smart shipper. Just use the advice and techniques in this guide.