Ask Ben

Ben answers questions to your most pressing shipping concerns.

Shipping Optimization

Ben explains how to reduce costs and increase time to delivery.

  • Before you can optimize your shipping costs or really just understand them, it helps to know how FedEx & UPS Shipping rates are calculated. Many people believe that the small

  • UPS and FedEx work together with the United States Postal Service with their cooperative shipping services—UPS SurePost and FedEx SmartPost. Learn about the differences betwee

  • For every retailer, there comes a time when keeping up with shipping becomes a challenge. Maybe sales are increasing, and a bigger subscriber base has upped the demand for pac

  • UPS announces 2018 UPS Rate Changes and the impact may be large for many shippers. Read about the UPS rate changes here.

  • We’ve already begun to see them: peak season surcharges. This relatively new fee applies to packages that are shipped during the busy holiday season. Why? Because they can.

  • UPS just announced a notable increase in shipping rates. Find out the details and how it might affect your shipping profile.

  • The introduction of the Third Party Billing Fee will affect many industries who already see low-margin profits.

  • Parcel Auditing is the act of going through all your shipping bills, analyzing what you have been charged for, and applying for refunds. Find out more!

  • Why is this a concern for your business? Well, in combination with recent UPS and FedEx increases, DIM weight pricing can have a substantial impact on your shipping costs.

  • Generally, when one of the carriers announces a rate change, you have to dig into the details to figure out exactly how it will impact your shipping profile. This year - with

  • or certain services and select destinations, UPS offers a free money-back guarantee. This means that if your package is a minute late from the delivery window, you are entitle

  • Did you know that 63% of American consumers look into a sites return policy before actually making a purchase? 48% of consumers shop more at a retailer who offers hassle-free

  • If your company ships items like high value package goods, pharmaceuticals, firearms, or alcohol, you may or even need to consider utilizing the carriers Signature Required de

  • Ask any small parcel shipper about Address Corrections and you will likely hear them say one common word…”FRUSTRATING” and then see their head start shaking side to side. Qui

  • FedEx and UPS carry a lot of risk while attempting to deliver and collect payments on your behalf. If the package is lost or stolen, the carrier is liable to all cost. What if

Questions? Get in Touch with Ben.

He or one of his delegates will be happy to help you.