Ask Ben

Ben answers questions to your most pressing shipping concerns.

Shipping Optimization

Ben explains how to reduce costs and increase time to delivery.

We’ve already begun to see them: peak season surcharges. This relatively new fee applies to packages that are shipped during the busy holiday season. Why? Because they can....

Parcel Auditing is the act of going through all your shipping bills, analyzing what you have been charged for, and applying for refunds. Find out more!...

Why is this a concern for your business? Well, in combination with recent UPS and FedEx increases, DIM weight pricing can have a substantial impact on your shipping costs. ...

Generally, when one of the carriers announces a rate change, you have to dig into the details to figure out exactly how it will impact your shipping profile. This year - with a few exceptions - it's pretty straight forward. Though FedEx announced the 2018 rate changes in several bullets in their press release (we'll include their language below), it boils down to a simple 4.9% hike on Freight, Home Delivery, Ground, and Express services....

or certain services and select destinations, UPS offers a free money-back guarantee. This means that if your package is a minute late from the delivery window, you are entitled to receive 100% or a portion of the shipment cost back. ...

Did you know that 63% of American consumers look into a sites return policy before actually making a purchase? 48% of consumers shop more at a retailer who offers hassle-free returns. Ecommerce is booming and more shoppers prefer to shop online vs leaving their homes. ...

If your company ships items like high value package goods, pharmaceuticals, firearms, or alcohol, you may or even need to consider utilizing the carriers Signature Required delivery services. Signature Delivery options are available for an additional fee from both UPS and FedEx. ...

Questions? Get in Touch with Ben.

He or one of his delegates will be happy to help you.