The Money Grab Playbook

he UPS and FedEx Money Grab Playbook
Listen to this Article website defines “money grab” as the “unprincipled acquisition of a large sum of money with little effort.”  And the Urban Dictionary defines it as “obtaining money from someone without returning anything of real value.  Requiring someone to pay a fee out of purely greedy or opportunistic motives.”  On March 23, 2020 FedEx suspended all global money back guarantees until further notice, however, they continue to charge a premium for all expedited services.  In the same letter, FedEx notified their “valued customers” they would be suspending their Adult Signature Required (ASR) shipments.  And yet, while the service is suspended, they continue to collect the surcharge for this accessorial.

On March 24, 2020 UPS followed suit, suspending their Service Guarantees and Signature guidelines until further notice.

Then again in early April, both carriers implemented various temporary fees ranging from a Capacity Surcharge to an International Surcharge.  And finally, just a few days ago both notified customers they would be increasing those fees.  No waiver, discount, or reduction of any type shall apply unless agreed to in writing to such waiver, discount, or reduction with specific written reference to the surcharges.

While we can certainly appreciate all the supply chain challenges the COVID-19 pandemic has brought, we find it especially egregious that UPS and FedEx, essential businesses, are using this pandemic to fill their pockets.

If you, like many parcel customers, want to find out what they can do, not just now, but in future parcel contract negotiations, then our data analytics are essential.

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