FAQs
Everything you need to know about how we work, how we protect your data, and how you get paid.
We automatically monitor your UPS and FedEx shipments for late deliveries, billing errors, duplicate charges, and unused labels. When an eligible issue is detected, we file claims on your behalf and ensure refunds are credited directly to your carrier account.
No. Franklin Parcel operates on a flat subscription model. You keep 100% of the refunds recovered — always.
We currently integrate with UPS and FedEx, with additional carrier support available for enterprise clients.
Most customers are fully onboarded within 3–5 business days. Our team handles carrier data integration and system setup for a seamless launch.
Yes. We use secure API connections, encrypted data storage, and strict access controls to protect your shipping and billing information.
Yes. Our Growth and Enterprise plans include contract analysis, surcharge evaluation, and benchmarking insights to strengthen your carrier negotiations.
You receive a unified dashboard showing refund recovery, billing discrepancies, service-level performance, zone distribution, and cost trends — all in one place.
Absolutely. You can upgrade at any time, and we’ll ensure a smooth transition with expanded features and support as your shipping needs scale.