Privacy Policy

Effective Date: March 13, 2026

Franklin Parcel (“Franklin Parcel,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal and business information.

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This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, interact with our platform, or use our services.

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By accessing or using our website or services, you acknowledge that you have read and understood this Privacy Policy.

 

1. Information We Collect:

We may collect several types of information when you interact with Franklin Parcel.

Personal Information:

Information that identifies you as an individual or business representative, including:

• Name

• Email address

• Phone number

• Company name

• Job title

• Billing information

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a. Business and Shipping Data:

When using Franklin Parcel services, we may collect operational shipping and billing data required to provide our platform functionality. This may include:

• Carrier shipment records

• Tracking information

• Carrier billing and invoice data

• Shipping costs and service details

• Claims or refund records

This information is used solely to provide platform services such as analytics, auditing, billing oversight, and reporting.

 

b. Automatically Collected Information:

When you visit our website, certain information may be collected automatically, including:

• IP address

• Browser type

• Device information

• Pages visited

• Time spent on pages

• Referral sources

This data helps us understand website usage and improve site performance.

 

2. How We Use Your Information:

Franklin Parcel may use collected information to:

• Provide and maintain our platform and services

• Deliver analytics, auditing, and billing oversight functionality

• Support carrier integrations and operational reporting

• Respond to inquiries or support requests

• Improve website performance and user experience

• Send service-related communications

• Comply with legal and regulatory obligations

Franklin Parcel does not sell personal or business information to third parties.

 

3. Data Security:

We implement reasonable and industry-standard security measures designed to protect your information, including:

• Encrypted data transmission

• Secure API integrations

• Access control procedures

• System monitoring and security controls

While we take precautions to protect data, no system can guarantee absolute security.

 

4. Sharing of Information:

We may share limited information under the following circumstances.

Service Providers:

We may work with trusted third-party service providers that assist with:

• Platform hosting and infrastructure

• Data analytics

• Customer support

• Payment processing

These providers are contractually required to protect your information and use it only for authorized purposes.

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Legal Requirements:

We may disclose information when necessary to:

• Comply with applicable laws or regulations

• Respond to lawful requests from government authorities

• Protect our rights, property, or the safety of our users

 

5. Data Retention:

We retain information only for as long as necessary to:

• Provide our services

• Maintain financial and operational records

• Comply with legal obligations

When data is no longer required, it is securely deleted or anonymized where appropriate.

 

6. Cookies and Tracking Technologies:

Our website may use cookies and similar technologies to:

• Improve website functionality

• Analyze website traffic and usage

• Enhance user experience

You may disable cookies through your browser settings; however, some website features may not function properly.

 

7. Third-Party Links:

Our website may contain links to third-party websites. Franklin Parcel is not responsible for the privacy practices or content of those external websites.

 

8. Your Privacy Rights:

Depending on your jurisdiction, you may have the right to:

• Request access to personal data we hold about you

• Request correction or deletion of personal data

• Withdraw consent where applicable

• Request information about how your data is used

Requests may be submitted using the contact information below.

 

9. Updates to This Privacy Policy:

We may update this Privacy Policy periodically to reflect changes to our services, technology, or legal requirements. When updates occur, the revised policy will be posted on this page with an updated effective date.

 

10. Contact Information:

If you have questions about this Privacy Policy or our data practices, please contact:

Franklin Parcel
Email: ben@franklinparcel.com

Website: www.franklinparcel.com