In the high-stakes world of logistics, the parcel audit  has long been viewed through a single, narrow lens: the refund. For decades, the industry has been dominated by traditional auditors who operate like bounty hunters, taking a hefty percentage of every refund they claw back from carriers like UPS and FedEx. However, the shipping landscape has shifted. The capacity-strained volatility of 2020–2022, where service failures were rampant, has evolved into a more stable enviro